What kind of address proof is acceptable?

• Bills issued by public bodies (e.g. utility bills for water, electricity or town gas services).

• Correspondence from government departments or the Judiciary.

• Statements or bills issued by banks, insurance companies or Mandatory Provident Fund Approved Trustees.

• Bills of landline telephone, mobile phone, paid television or internet services.

• Bills issued by public organization such as the Hospital Authority, Housing Department, Hong Kong Housing Society, Hong Kong Examinations and Assessment Authority, etc.

How to update account information?

Contact online Live Chat support function in the APP on the (ME page) where a Customer Service rep will assist you.  

What should I do when forgetting the password?

Reset password on “setting page” in Magpie Invest APP. One time passcode will be sent to your registered phone number.