重要通知：停止證券零售交易服務 Cessation of Retail Securities Trading Services

尊敬的客戶，

經慎重考慮後，我們遺憾地通知閣下，喜鵲證券有限公司（“本公司”）擬停止透過其流動及網上應用程式向零售客戶提供證券交易服務。我們已於2023年9月15日將此事通知香港證券及期貨事務監察委員會。

閣下於2023年9月25日起只能透過本公司出售現有持倉。Magpie Invest App將於2023年10月25日（“證券零售服務停止日”）起正式停止運作。

客戶款項之處理

自2023年9月25日起，我們會首先遂步將閣下證券交易帳戶內之的港幣帳戶餘額退回至閣下的指定銀行戶口。自2023年9月29日起，閣下的外幣結餘（美元、英鎊、歐元、加元）將按照當天的匯率自動兌換為港幣，並退回至閣下的指定銀行戶口。

若證券交易帳戶內於2023年9月29日存有結欠，我們會於閣下其它幣種的可用餘額中扣除。

若客戶之指定銀戶口為外幣戶口，我們將按照客戶指定銀行戶口的存款幣種返還客戶款項。

證券持倉之處理

閣下需要在2023年10月25日或之前將所有證券持倉轉移至另一家經紀商。喜鵲將免除相關服務費以方便閣下轉出證券，但是閣下可能需要向新經紀商支付證券轉入費用。

如果閣下未能找到另一家經紀商來接受您的外國證券，閣下應考慮出售該外國證券。交易結算後，閣下可以使用Magpie Invest App內貨幣兌換服務將外幣兌換成港幣，並使用Magpie Invest App將款項提取到閣下的指定銀行戶口.

我們懇請閣下於 2023 年 10 月 15 日或之前及時結清證券交易帳戶內任何未償還之結餘。否則，可能會導致喜鵲證券於 2023 年 10 月 15 日後出售閣下的現有持倉以彌補該未償還結餘。

這個決定並非輕率做出的，我們感謝閣下一直以來的支持，我們將盡一切努力讓閣下盡可能順利地轉移至另一家經紀商。

證券轉出程序 – 所有市場

證券轉出指示表格已附在本電郵中, 閣下亦可透過以下連結找到最新表格：

香港證券
外國證券

請透過電郵 ([email protected]) 或Magpie Invest App內的 LiveChat 將表格（填寫完畢並簽名）返回給我們的客戶服務團隊。我們的客戶服務團隊將盡快處理，並協助您完成此過程。

零售應用程式退出時間表

證券帳戶之結束
當閣下的資產（款項及證券）結清後，喜鵲證券將自動結束閣下的證券交易帳戶。帳戶結束函將發送至閣下的電子郵箱。

為了簡化此流程，如果閣下的任何联系方式發生變更，請致電 +852 3588 0489、LiveChat 聯繫客戶服務或發送電子郵件至 [email protected]。

如果在“證券零售服務停止日”後客戶仍未處置其交易帳戶內之證券，我們將指定一家律師事務所作為託管代理，並將所有這些交易帳戶轉移至該託管帳戶。

如果此電郵之中英文版本有任何不一致或衝突，以英文版本為准。

如閣下有任何疑問，請透過Magpie Invest App內的Livechat功能、致電 (852) 3588 0489 或電郵至[email protected] 聯繫我們。

謹代表

喜鵲證券有限公司

Richard Abrahams, 行政總裁, 負責人員(中央編號: BIG685)

日期: 2023年9月19日

IMPORTANT NOTICE: Cessation of Retail Securities Trading Services

Dear Valued Customer(s),

After careful consideration, we regret to inform you that Magpie Securities Limited intends to stop supporting retail trading services via its mobile and web Apps.  The Securities and Futures Commission of Hong Kong was informed of this decision on 15th September 2023.

The Magpie Invest APPs will continue to operate until the 25th of October 2023 (“Date of Retail Service Cessation”) but will ONLY allow SELLING of your positions from 25th September 2023 onwards.

Client Money Handling

All client money will be returned automatically to your designated bank account starting from the 25th September 2023.  Foreign currency balances (USD, GBP, EUR, CAD) will be automatically converted and returned to your HKD bank accounts from 29th September 2023 at the prevailing spot FX rate of the day.

Debit balances in a currency will be flattened out by your other available currencies.

For clients who have registered their designated bank accounts in a foreign currency, we will return client funds following the deposit currency of your designated bank account.

Stock Positions and Holdings

You will need to transfer all your positions to another broker on or before the 25th of October 2023. Magpie will waive the associated service fee to facilitate your securities transfer, however, you may be subject to transfer costs from your new broker.

If you cannot find a broker to take your foreign stocks you will need to consider selling out your foreign holdings. As soon as the trade settles you can convert the foreign currency back to Hong Kong Dollar (HKD) using our in-app Currency Exchange service and withdraw the funds using the APP to your designated bank account.

We kindly request that customers settle any outstanding balances promptly on or before 15th October 2023. Failure to do so may result in Magpie Securities selling your holdings on 15th October 2023 to cover the outstanding balance.

This decision was not taken lightly, we have appreciated your support and we will do all we can to make your move to another broker as smooth as possible.

Stock Transfer Procedures – All Markets

Please find the attach Settlement Instruction Form as attached or use the latest forms here:
For Hong Kong Stocks
For Foreign (Global) Stocks

Please return the form (completed and signed) to our Magpie Customer Service Team via email ([email protected]) or App LiveChat.   Our Customer Service Team will process the transfer as soon as possible and will assist you through this process.

Timeline

Account Closure
Magpie Securities will automatically close your securities trading accounts when your client assets (cash and holdings) have been cleared.    A letter of account closure will be sent to your email address.

To facilitate this process, if any of your contact details have been changed, please contact customer service at +852 3588 0489, LiveChat or email to [email protected].

In the case of those clients who cannot be contacted before the Date of Retail Service Cessation and do not move their positions to another broker we will appoint a law firm as escrow agent and transfer all these trading accounts to such escrow account.

Should there be any inconsistency or conflict between the English and Chinese versions of this email, the English version shall prevail.

Should you have any queries, please do not hesitate to contact customer service at +852 3588 0489, LiveChat or email to [email protected].

Sincerely yours,

For and on behalf of Magpie Securities Limited

Richard Abrahams, Chief Executive Officer, Responsible Officer (CE: BIG685)

Date: 19th September 2023